Returns Policy
One Up Offroad offers a 30-day return policy on selected items based on manufacturer return policies. One Up Offroad extends the return window to 90 days for One Up Offroad manufactured items.
Please call 1-888-986-6987 or e-mail our Returns Department at sales@oneupoffroad.com to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number, and nature of the problem.
All products returned MUST be: 100 percent complete, contain ALL original internal boxes and packing materials, contain all manuals, and other accessories and documentation provided by One Up Offroad.
PRODUCT MUST BE RETURNED IN ALL ORIGINAL PACKAGING AND/OR IN A SIMILAR MANNER TO HOW IT WAS SHIPPED TO YOU TO PREVENT DAMAGE. If you return a product improperly packaged YOU WILL BE CHARGED FOR RECOATING THE PART AND RESTOCKING FEES, NO EXCEPTIONS. We spend time and money to ensure that your part arrives in perfect condition, if we are taking a part back we expect you to return it in the same condition it arrived in.
Returns Policy - Customer will be charged:
- o 8% of Jobber price - per item - for unopened new parts,
- o 15% of Jobber price - per item - for opened, new, unused parts,
- o 30% of Jobber price - per item - for opened, used, undamaged returns only on current design traction blocks, lift blocks, and axle bar mounts.
- o Damage from improper use or installation is not warrantied.
- o Shipping charges to and from customers are not refundable.
- o OUO will never pay expedited shipping, even if we make a mistake.
- o All late Invoices are subject to a finance charge after 30 days.
You are responsible for shipping charges on returned items.
One Up Offroad strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.
If merchandise arrives damaged: it is best to REFUSE it back to the carrier attempting delivery. If you accept the package, make sure it is noted on the carrier's delivery record in order for One Up Offroad to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify One Up Offroad immediately to arrange for a carrier inspection and a pickup of damaged merchandise. If you do not notify One Up Offroad of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage and will fall under all current manufacturer restrictions. Call 1-888-986-6987 or your One Up Offroad account manager to arrange for a carrier inspection and a pick-up of damaged merchandise.
DEFECTIVE returns can be returned directly to One Up Offroad within 30 days from the invoice date, at One Up Offroad's discretion for: credit, replacement, exchange, or repair.
NON-DEFECTIVE returns can be accepted directly by One Up Offroad within 30 days from the invoice date, at One Up Offroad's discretion for: credit or exchange. See exchange terms below. All NON-DEFECTIVE returns are subject to a 30 percent restocking fee. Additional charges for any damage may also be charged.
Due to manufacturers' policies, One Up Offroad cannot accept returns of the following items for exchange, replacement, or credit FOR ANY REASON: (One Up Offroad exceptions). DEFECTIVE merchandise can be returned for REPAIR ONLY to: One Up Offroad, the manufacturer direct or any authorized service center in your area. Additional manufacturers may be added to this list as: manufacturer policies change, manufacturer goes out of business or in the case of specially ordered items.
One Up Offroad reserves the right to authorize product returns beyond 30 days from the invoice date. If the product is accepted after 30 days, credit will be issued toward FUTURE PURCHASES ONLY. Shipping charges are NOT refundable except in the case of defective or damaged items or if the return is a result of our error. If the item is returned for any other reason, you are responsible for the return shipping costs.
Our return policy is standard to the industry, and it is our way of asking that you respect us in the same manner we respect our customers as we strive to have our products arrive at your doorstop in perfect condition.
Exchanges
One Up Offroad does not accept exchanges. If you need to exchange a part, it will be processed as a new order and a return of the original order. If you would like to use credit from the first order to the second order, the first order must be returned, received, and refund processed by One Up Offroad. That refund credit can then be applied to the new order.